Online Policies

Returns & Exchanges

While we accept unused and regular priced merchandise for exchange or credit card refund, certain returned merchandise is subject to a 30% restocking fee. This policy is for online sales only. It is not applicable to merchandise purchased in our stores. Sale items are not returnable. All returns must be postmarked within 7 business days of the receipt of purchase, and a return authorization number is required. This number can be obtained via e-mail at:

Shipping and handling charges are not refundable.

Ground Shipping & Handling

We ship all of our packages UPS-Ground. Free UPS Ground shipping is only available for online orders over $100 excluding furniture and lamps. Not valid in stores. Please allow 24-48 hours for order processing and 5-7 business days for shipping. We require a street address or rural route number. UPS cannot deliver to a P.O. Box.

Sales Tax

Sales Tax of 9.25% will be added to all Illinois orders, while all out of state orders are subject to their own state’s required sales tax when applicable.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. Our newsletters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to cart button below it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the “My Cart” link in the page header.

To purchase what you’ve selected, click on My Cart and click “Proceed to Checkout”. Follow the simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for Bedside Manor Ltd.

To access your account in the future, click the “My Account” button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)